the first video i finished the second on went 1 hr 16 min I stopped it then the first video started
Troubleshooting Security Systems
4 credit hours
Description
Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.
Who Should Take It
Service Technicians, service coordinators, service dispatchers, service supervisors, admin support staff, receptionists
What Is Covered
Service - The Face of the Company, Customer Focus, How we use records, Customer Relation Management, hand-off to the service tech, Opportunity for selling service contract, before we use the tools, what tools and how do we use them, troubleshooting steps and more
3 ways to take this class:
Applicant package (80 hours) for NJ Fire Alarm and Burglar Alarm License Applicants.
80 CEU hours On Demand
Value Bundle NJ Laws and Rules of the Trade, ADA (Americans with Disabilities Act), Fire Alarm Basics and Exam Prep Module 8 of 9, NJ Laws and Regulations of the Trade and Law: Exam Prep 2 of 9, NICET 2 Fire Alarm Training, Exam Prep Practice Test 9 of 9, Carbon Monoxide and the Code, introduction to the National Electrical Code 2017 and Exam Prep Module 6 of 9, NJ Barrier Free Subcode, Troubleshooting Security Systems, Fire Alarm & NFPA 72 2013, NJ Uniform Construction Code, Industrial Safety, Pricing your work in today's competitive environment / Selecting an Effective Pricing Strategy, Installation Quality, NICET 1 Fire Alarm Prep Course, NJ Construction Code Permit Processing, National Electrical Code Based on 2017 Edition, Residential Security System Installation, Business by the Numbers, 4 Hr Residential Smoke Detection Course, Doing Business in NJ and Exam Prep Business Module 1 of 9, Basic Electronics & Math & Exam Prep, Burglar Alarm Basics & Exam Prep Module 7 of 9, Fire Alarm Inspection and Test, Intro to Ethical Sales and Marketing Practices, Electronics and Math for the Trade, CCTV Basics, Access Control Basics
80 hour NJ License applicant package 2023
80 CEU hours On Demand
Value Bundle ADA (Americans with Disabilities Act), Fire Alarm Basics and Exam Prep Module 8 of 9, NJ Laws and Regulations of the Trade and Law: Exam Prep 2 of 9, NICET 2 Fire Alarm Training, Carbon Monoxide and the Code, NJ Barrier Free Subcode, Troubleshooting Security Systems, Industrial Safety, Pricing your work in today's competitive environment / Selecting an Effective Pricing Strategy, Installation Quality, NICET 1 Fire Alarm Prep Course, NJ Construction Code Permit Processing, Residential Security System Installation, Business by the Numbers, Quantifying Unnecessary Dispatches, Doing Business in NJ and Exam Prep Business Module 1 of 9, Burglar Alarm Basics & Exam Prep Module 7 of 9, Battery, Power Supply and Voltage Drop Calculations Made Easy, Fire Alarm Inspection and Test, Intro to Ethical Sales and Marketing Practices, Electronics and Math for the Trade, CCTV Basics, 4 Hr Residential Smoke Detection Class 2022, Complying with the 2020 NEC 6 hr, Fire Alarm and NFPA 72 2016 Updated for 2022, NJ UCC 2023 Course, Access Control Basics
Lessons
-
Troubleshooting Security Systems
Troubleshooting Security Systems
4 credit hours
Description
Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.
Who Should Take It
Service Technicians, service coordinators, service dispatchers, service supervisors, admin support staff, receptionists
What Is Covered
Service - The Face of the Company, Customer Focus, How we use records, Customer Relation Management, hand-off to the service tech, Opportunity for selling service contract, before we use the tools, what tools and how do we use them, troubleshooting steps and more
3 ways to take this class:
Applicant package (80 hours) for NJ Fire Alarm and Burglar Alarm License Applicants.
80 CEU hours On Demand
Value Bundle NJ Laws and Rules of the Trade, ADA (Americans with Disabilities Act), Fire Alarm Basics and Exam Prep Module 8 of 9, NJ Laws and Regulations of the Trade and Law: Exam Prep 2 of 9, NICET 2 Fire Alarm Training, Exam Prep Practice Test 9 of 9, Carbon Monoxide and the Code, introduction to the National Electrical Code 2017 and Exam Prep Module 6 of 9, NJ Barrier Free Subcode, Troubleshooting Security Systems, Fire Alarm & NFPA 72 2013, NJ Uniform Construction Code, Industrial Safety, Pricing your work in today's competitive environment / Selecting an Effective Pricing Strategy, Installation Quality, NICET 1 Fire Alarm Prep Course, NJ Construction Code Permit Processing, National Electrical Code Based on 2017 Edition, Residential Security System Installation, Business by the Numbers, 4 Hr Residential Smoke Detection Course, Doing Business in NJ and Exam Prep Business Module 1 of 9, Basic Electronics & Math & Exam Prep, Burglar Alarm Basics & Exam Prep Module 7 of 9, Fire Alarm Inspection and Test, Intro to Ethical Sales and Marketing Practices, Electronics and Math for the Trade, CCTV Basics, Access Control Basics
80 hour NJ License applicant package 2023
80 CEU hours On Demand
Value Bundle ADA (Americans with Disabilities Act), Fire Alarm Basics and Exam Prep Module 8 of 9, NJ Laws and Regulations of the Trade and Law: Exam Prep 2 of 9, NICET 2 Fire Alarm Training, Carbon Monoxide and the Code, NJ Barrier Free Subcode, Troubleshooting Security Systems, Industrial Safety, Pricing your work in today's competitive environment / Selecting an Effective Pricing Strategy, Installation Quality, NICET 1 Fire Alarm Prep Course, NJ Construction Code Permit Processing, Residential Security System Installation, Business by the Numbers, Quantifying Unnecessary Dispatches, Doing Business in NJ and Exam Prep Business Module 1 of 9, Burglar Alarm Basics & Exam Prep Module 7 of 9, Battery, Power Supply and Voltage Drop Calculations Made Easy, Fire Alarm Inspection and Test, Intro to Ethical Sales and Marketing Practices, Electronics and Math for the Trade, CCTV Basics, 4 Hr Residential Smoke Detection Class 2022, Complying with the 2020 NEC 6 hr, Fire Alarm and NFPA 72 2016 Updated for 2022, NJ UCC 2023 Course, Access Control Basics
Reviews
The class was informative and detailed. I appreciated it.
very informative and easy to understand.
It was a good class, Im glad I took it.
This course was very informative
Very informative.
Overall I am verry happy with the course. Each subject was explained clearly and in much detail. Only option that I wish I had was to ask questions as I go, like the live students did - might make sense to add such option in the system. Also, the package may need to be reviewed for repetitive content - seemed like some classes had similar or same slides for certain subjects. Other than that, I am very satisfied, the knowledge I gained was definitely worth the time and money.
good class
very good course broken to you study to
It was very informative.
Great class!
Very good circuit analysis information in this lesson, and the one preceding it. IMO, these two classes should be required for ALL of our employees.
I gained some knowledge of customer
Good training for customer de escalation.
5***** Thank you for educational class.
As always, excellent training by Bob!
Very thorough class. Lots of good information.
Made me think about the people not asking the "5 W's.
Very informative
Class was informative
Lots of information. Broken down well into its sections.
It was good information
None
I have noticed as companies grow that they loose some or all of the customer service skills that you have discussed and also become parts changers instead of troubleshooters
The information provided by these classes served to clarify many things that I was uncertain about. In all this class has improved my skills not just executing the tasks intended, but also explaining the tasks and duties required to achieve a successful result to others. I have no doubt that If everyone working in the security field took these courses, the companies that employed them would benefit greatly.
Class was very Informative
Code, trouble shooting,
Very educational
Related Courses
Exam Prep for NJ Burglar Alarm License Examination
Description
Exam Prep for the NJ Basic Burglar Alarm elements from resources that you will be tested on.
Applicable In
Description
Exam Prep course for NJ Alarm and Locksmith Applicants. Module 9 PRACTICE TEST based on Exam Providers resource books
Applicable In
NEC 2014
Description
This course introduces attendees to the National Electrical Code (NEC) 2014 edition, significant changes from the prior version and applicability to the installation of alarms and electronic security systems.
Anthony M