the first video i finished the second on went 1 hr 16 min I stopped it then the first video started
Troubleshooting Security Systems
4 credit hours
Description
Troubleshooting security systems, basic electronics knowledge, getting out from under the customer's microscope,
On Demand
Applicable In
Who Should Take It
This course is designed for service technicians, customer service reps, managers, installers
What Is Covered
How stuff works, what the customer says and thinks and how to interpret, investigative tools at your disposal, right tool for the right job, resolving calls over the phone, what are troubleshooting skills?, common service issues, was it installed correctly?, recommissioning systems.
Included Courses
Troubleshooting Security Systems
Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.
Lessons
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Troubleshooting Security Systems
Troubleshooting Security Systems
4 credit hours
Description
Troubleshooting security systems, basic electronics knowledge, getting out from under the customer's microscope,
On Demand
Applicable In
Who Should Take It
This course is designed for service technicians, customer service reps, managers, installers
What Is Covered
How stuff works, what the customer says and thinks and how to interpret, investigative tools at your disposal, right tool for the right job, resolving calls over the phone, what are troubleshooting skills?, common service issues, was it installed correctly?, recommissioning systems.
Included Courses
Troubleshooting Security Systems
Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.
Reviews
Great class!
Very good circuit analysis information in this lesson, and the one preceding it. IMO, these two classes should be required for ALL of our employees.
I gained some knowledge of customer
Good training for customer de escalation.
5***** Thank you for educational class.
As always, excellent training by Bob!
Very thorough class. Lots of good information.
Made me think about the people not asking the "5 W's.
Very informative
Class was informative
It was good information
None
I have noticed as companies grow that they loose some or all of the customer service skills that you have discussed and also become parts changers instead of troubleshooters
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Anthony M