Business Courses

Encouraging, directing, and supporting your team to perform at their peak is a key role of any Manager. This course looks at the foundations of Coaching, Providing Effective Feedback, Coaching Challenges, and Recognition and Motivation to use to maximize those interactions. 

Seeing your world as a manager and as seen by your direct reports will help shape a more effective leadership style. Adopting the traits, behaviors, and mindset of a good people manager can result in increased employee performance, commitment, and motivation, that translates into improved team performance, productivity, and results. By recognizing various Leadership styles, you can adapt yours to each situation, always fulfilling the eight fundamental elements of effective leadership to accomplish each task. 

Encouraging, directing, and supporting your team to perform at their peak is a key role of any Manager. This course looks at the Language of Coaching one should use to maximize those interactions. 

This module helps prepare for the Business portion of the Business and Law exam all applicants will take.

Eye opening overview of the false alarm problem plaguing our industry, what we can do about it and the opportunity it presents to the companies that decide to quantify their own false alarm record and do something about it.

Understand what quality is and it's impact on your customer, your company and you.  This is a business course NJ BUS 13(39)C034

Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.